10. Queues

1. How to Add a New Queue

1. Go to the Queues tab.
2. Click the green + New Queue button in the top-right corner.

2. Setting Up the Queue

In the Add Queue popup, enter these details:

1. Queue Name: Enter a name for the group (e.g., Accounting).
2. Greeting Message: Type an automatic welcome message. This message is sent automatically to the customer when a new ticket is received in this queue (optional).
3. Queue Color: Pick a color for your queue. You can click one of the preset color circles or the color box to choose a custom color.
4. Click the green Save button.