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This feature is useful if you would like to preset some common replies that a member of staff can use when handling a ticket. This can be used to standardize commonly used replies such as asking customer to wait while an appointment is being made, thank you me...

Guide: https://drive.google.com/file/d/16eQE5uCZ0hp47T7UOjVGK4gIJWotNJ2I/view?usp=sharingHere the auto follow up user interface. It can help to auto send message to a specific user or tickets by setting it. You can add a new follow up rules by clicking on the ...

OverviewThis guide explains why some messages in WaaPY appear as:“This message isn't available yet; kindly reestablish your WhatsApp connection again.”It also provides standard steps to troubleshoot and fix the issue.This document is intended for support, oper...

SSM Business CertificateMust mention:Company nameDirector nameBusiness addressDirector IC (For Sdn. Bhd. can skip this part)FrontBackUtility Bill (If possible, provide either "telco phone" or "internet" bill with the latest one)The bill must mention:Your Compa...

Before you beginYou need a personal Facebook account. This will be used to log in to Meta Business Suite and create a business portfolio.You can create up to two business portfolios. This does not limit how many portfolios you can be added to.Business portfoli...

You can invite people to join your business portfolio and assign them assets to work on.Before you beginYou must have full control of the business portfolio to add people and assign business assets.Assign only the access level needed for each person to complet...

You may need to verify your business in Meta Business Suite to access certain advertising, developer, billing, or spending options.Note:Business verification is different from Meta Verified for businesses. Verifying your business in Meta Business Suite does no...

Important:This step should be completed before proceeding to the next step, as it ensures your business details are properly filled in within the business portfolio.StepsGo to Business info. The Business Portfolio Info page will be displayed.Under Business det...

Can refer here:

Overview :Total Contacts :- Shows the total number of contacts in your account (e.g., 240).- The smaller text below indicates how many were added last month (e.g., 200 from last month).Total Campaigns :- Displays the total number of campaigns created (e.g., 17...

This is the Connection page in Waapy Outreach, showing the same connections as in Waapy Chat.1. You can see a list of all connections available in Outreach.2. 2. You can check whether a connection is active or inactive.3. Click Configure to go to the settings ...

Step 1 : Create a template in Templates pageClick button Create TemplateStep 2 : Basic Information- Name the template you want to create Template's Name must be lowercase, start with letter, and contain only letters, numbers, and underscores- For the language ...

How to add Contact in Outreach ? Step 1 :Tap the Add Contact button at the top right.Step 2 :Fill in the form by entering the name and phone number.Press Save Changes once you’ve finished filling it out.Step 3 :You can now see the contact you added in the All ...

How to Create a Campaign in Outreach ?Step 1 :First, set a name for your campaign ( we suggest to create campaign name same like contact list name ).Choose an available/active connection.Step 2 :Select the contact list you created for sending blast messages (y...

This is the Report page for your outreach 1. You can filter reports by date.2. You can view information from your outreach, including total messages, total cost, deliverability, and new contacts.3. You can check graphs showing sent and failed blast messages, a...

The Background Job is where you can view the processes happening behind the scenes in Outreach, giving you a general overview of all activities.1. You can press the Sync All button to trigger all related processes in Outreach.2. You can refresh the Background ...

What is Contact List ?The Contact List feature lets you group multiple contacts into one list, making it easier to send blast messages.How to create a Contact List :Step 1 : Tap the Add Contact List button to create a new contact list group.Step 2 : Fill in th...