WaaPY Chat User Guide

This is the default screen after you login to the platform. You will see a summary of the number ...

This function is to link the web application to one or more WhatsApp accounts. The platform is de...

This is the user interface to view and interact with incoming chats. Tickets/chats are grouped in...

1. Open any tickets you like.2. Hover over the chat message you want to follow up on.3. Click the...

This is the user interface to manage contacts on the platform. You may add contact by:IMPORT / EX...

This feature is useful if you would like to preset some common replies that a member of staff can...

You can add a label or sync the labels in the Labels tab.To sync the labels of the contact, choos...

Sync the templates from the meta side by clicking the “UPDATE TEMPLATES” button.You can open or c...

The integration page is designed for us to connect with third-party services.You can add, edit an...

This screen allows Admin users to view, create, edit and delete system users.  Click on the “ADD ...

Queues are the grouping of chat tickets. You may group your tickets based on service category, de...

Here is the permissions’ user interface. You can click on the “Add New Group Permission” to add a...

Here is the Api Docs. We can either use our API documentation to connect to other systems or use ...

Here is the basic user interface of the Reports. You can search the report by inserting the Ticke...

Waapy now has a new feature in the Reports page related to CTWA (Click-to-WhatsApp Ads). To learn...

Guide: https://drive.google.com/file/d/16eQE5uCZ0hp47T7UOjVGK4gIJWotNJ2I/view?usp=sharingHere the...

1. Open any tickets you like.2. Click Create Schedule Task.3. Fill in the forms 4. Click button ...

This is admin setting for:you can enable or disable to allow others to create a user accountto se...

Android guide: https://youtu.be/hDF0vZolZC0IOS guide: https://youtu.be/QNOzkHdbY2w

Guide: https://youtu.be/ZonUzMiUJTE (Billing Part jump to 2:00）