WaaPY Lite User guide
1. Dashboard
This is the default screen after you login to the platform. You will see a summary of the number ...
2. Tickets
2.1 Finding Your ChatsChats are sorted into simple categories:Inbox: Your open chats. It has two ...
3. Contacts
3.1 How to Add ContactsYou can add contacts in two ways:Manually: Click the green + Add Contact b...
4. Quick Reply
This feature is useful if you would like to preset some common replies that a member of staff can...
5. Labels
1. How to Create a New LabelGo to the Labels tab.Click the green + New Label button in the top-ri...
6. i) Official Connection
This function is to link the web application to one or more WhatsApp accounts. The platform is de...
6. ii) Unofficial Connection
Please refer to this video tutorial:Step 1: Open WaapyGo to:Connection→ Add ConnectionSelect Waap...
7. Users
1. How to Add a New UserGo to the User Management page.Click the green + Add User button in the t...
8. Templates
Sync the templates from the meta side by clicking the “SYNC TEMPLATES” button.You can open or clo...
9. Integrations
1. How to Add a New IntegrationGo to the Integration Management page.Scroll down and click the gr...
10. Queues
1. How to Add a New QueueGo to the Queues tab.Click the green + New Queue button in the top-right...
11. Permissions
1. How to Create a Permission GroupGo to the Permissions tab.Click the green + Add New Group Perm...
12. Settings
1. General SettingsTo view general settings, click the General tab at the top.(Put screenshot her...
13. Reports
Here is the basic user interface of the Reports. You can search the report by inserting the Ticke...