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This is the default screen after you login to the platform. You will see a summary of the number of tickets In Service, Pending and Closed. It will also show a chart of the number of tickets coming in for the day.

2.1 Finding Your ChatsChats are sorted into simple categories:Inbox: Your open chats. It has two parts:Working On: Chats that a staff member is already talking to.Pending: New chats waiting for someone to answer.Resolved: Chats that are finished and closed.2.2...

3.1 How to Add ContactsYou can add contacts in two ways:Manually: Click the green + Add Contact button to type in their details.Import/Export: Import many contacts at once using a file, or download your contact list.3.2 Importing Contacts from a FileTo upload ...

This feature is useful if you would like to preset some common replies that a member of staff can use when handling a ticket. This can be used to standardize commonly used replies such as asking customer to wait while an appointment is being made, thank you me...

1. How to Create a New LabelGo to the Labels tab.Click the green + New Label button in the top-right corner.2. Setting Up the LabelIn the Add Label popup, enter the following details:Label Name: Type a short name for your label (e.g., "ASAP Follow Up").Label D...

This function is to link the web application to one or more WhatsApp accounts. The platform is designed to work with both WhatsApp Web as well as WhatsApp Business APIs. Please contact us should you need more information on the different systems available in t...

1. How to Add a New UserGo to the User Management page.Click the green + Add User button in the top-right corner.2. Inviting a TeammateWhen the Invite a teammate popup opens:Full name: Enter the new user's name.Email address: Enter their email address.Role: Se...

Sync the templates from the meta side by clicking the “SYNC TEMPLATES” button.You can open or close the templates at the actions so that it can use or cannot use the templates. Click on the eye icon to preview the templates.You can add templates by clicking "A...

1. How to Add a New IntegrationGo to the Integration Management page.Scroll down and click the green + Add Integration button.2. Choosing the Integration TypeIn the Add Integration popup (Step 1):Choose the service you want to add (e.g., Webhook or Meta CAPI)....

1. How to Add a New QueueGo to the Queues tab.Click the green + New Queue button in the top-right corner.2. Setting Up the QueueIn the Add Queue popup, enter these details:Queue Name: Enter a name for the group (e.g., Accounting).Greeting Message: Type an auto...

1. How to Create a Permission GroupGo to the Permissions tab.Click the green + Add New Group Permission button in the top-right.2. Choosing PermissionsIn the Add New Permission Group popup:Group Name: Enter a name for the group (e.g., Frontdesk).Initial Permis...

1. General SettingsTo view general settings, click the General tab at the top.(Put screenshot here: Save your image in the images folder as general_settings.png)Here you can manage:API Keys: View and copy your system API key. Keep this key secure to prevent un...

Here is the basic user interface of the Reports. You can search the report by inserting the Ticket ID or search by the date. You can download the report to export it out.

Please refer to this video tutorial:Step 1: Open WaapyGo to:Connection→ Add ConnectionSelect Waapy/GOWAStep 2: Generate TokenFill in the Connection NameLogin method, QR LoginLeave GOWA Base URL empty for nowFor basic auth user, these are the credentials for GO...