14. Auto Follow Up

Here the auto follow up user interface. It can help to auto send message to a specific user or tickets by setting it. You can add a new follow up rules by clicking on the “ADD NEW RULE” button. Besides that, you can edit or delete the rules too.
You can open or close the rules at the status to allow it to send out the message or not.

Insert the Rule Name and the follow up messages that need to be sent out in the fields.
You can use {{}} to fetch the data of the user.
Then, you can set the time when the message will be sent out. There are three options on it, which are:
- Once - the message will only be sent on a day
- N Daily - the message will be sent out the message every n day
- Daily - the message will send out everyday
Conditions must be set to let the system know the need to send the message to whom. For example, the labels equals follow-up-testing. So, the system will send the message to the tickets who have this label.
For the actions, it will be executed when the condition is triggered. So, like the message is sent out to the labels of follow-up-testing, but the clients still are not replying to any message, then the system will change the label of the tickets to follow-up-testing-2.