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7. Users

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https://drive.google.com/file/d/1WAJjQtdmpfpKPvaF37gG2vv1SKuS62da/view?usp=sharing

This screen allows Admin users to view, create, edit and delete system users. 

  • Click on the “ADD USER” button on the top right-hand corner to create a new user.
  • Enter the username and key-in a temporary password for the user. Users may change the password after they login to the system.
  • User will receive an email notification with links for them to login to the system.
  • The profile is the user role, which is Admin or User.
  • Assign chat Queues that the user can view and access. You may assign more than one Queue for a user.
  • Assign the permissions that the user can access. You may assign more than one Queue for a user.
  • You may also set the default WA Account that the user will use when managing tickets.
  • Click “ADD” when done and the system user is created.

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  • We can edit the user profile by clicking the “pencil” icon.

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When a user logs in to the system, he/she can see the queue assigned on the top right hand side of the screen, as per the below screenshot.


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