12. Settings

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1. General Settings

ThisTo isview admingeneral settingsettings, for:

Settings

Theclick the SettingsGeneral pagetab allowsat usersthe to configure system behavior, ticket handling, and business hours.top.

(Put screenshot here: Save your image in the images folder as general_settings.png)

Here you can manage:

• API Keys
  • Used: toView manageand thecopy your system API key.
  • key. Keep the APIthis key secure to prevent unauthorized access.

• Keyword Ignore
  • Add: Type keywords thatyou want the system shouldto ignore when receiving messages.
  • messages (separated by commas). Messages containing these keywords will not be processed.processed.
  • Separate multiple keywords using commas.

  Auto Close Ticket

  • Automatically: closes tickets afterSet a selectedtime periodlimit of time.
  • Select “Never” if you do not wantfor tickets to close automatically. Select "Never" to keep them open.

• Greeting Message Count
  • Sets: Decide how many times thea greeting message will beis sent to a contact.
  • customer. Set to 99 if you want the greeting messageit to keepalways sending.send.

• Create New Ticket After
  • Automatically: createsDecide when a new ticket ID afteris thecreated. selected time period.
  • Select “Immediately”"Immediately" to createmake a new ticket instantly.

  .

  

  2. Business Hours Settings

  Click the Business Hours tab at the top. Here, you can configure three sub-tabs:

  A. Weekly Hours

  • YouSelect canyour Timezone (e.g., Asia/Kuala_Lumpur).
  • Toggle the days of the week on or off.
  • Set the start and end times for your working hours (or check 24 hours).
  • Click the + Break button to set theyour business hours and thedaily break time here.time.
  • You can setClick the special holidays here too.green 
  • Save AllYou can add the greeting message for auto reply in the holidays too.button.

  

  

  

  
  

  3. Security Settings

  Click the Security tab at the top.

  (Put screenshot here: Save your image in the images folder as security_settings.png)

  Here you can manage safety features for your workspace messages:

  • Link Protection: When turned on, you can configure how links are handled in customer chats:
    • Disable Hyperlink: Displays links as plain text (so they cannot be clicked).
    • Mask Links: Hides the real URL behind text.
  • Attachment Protection: When turned on, staff members can see that files have been received but are blocked from viewing or downloading them.

  

  4. Phone Settings

  Click the Phone tab at the top. This section is used to set up a softphone integration.

  

  Here you can configure your SIP server details:

  • WSS Server / Port / Path: Enter your WebRTC WebSocket server details (e.g., server name, port like 8089, and path like /ws).
  • SIP Domain: Enter the registration domain for your SIP server.
  • SIP Credentials: Set up the SIP Username and other login details for the softphone.