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10. Queues

https://explain.bravonet.dev/s/r440f1xtzbdk4ty

Queues are the grouping of chat tickets. You may group your tickets based on service category, department or branches.  

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  • To add chat queue, click on the “NEW QUEUE” button on the top-right corner.
  • Key-in the name and pick a color using the color picker and set a default auto response message to be sent when a new ticket is received for the chat queue.
  • User not assigned to a chat queue cannot view the tickets designated for the queue. Example, when a user is not assigned the right to view chat queue for Horsam branch, the user will not be able to see any ticket assigned to the Horsam branch chat queue. 

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