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16. Settings

This is admin setting for:

  • you can enable or disable to allow others to create a user account
  • to set if the browser notification is allowed when a new ticket is received.
  • can enable or disable the group capture, if it disabled, the group message won’t be received into WaaPY Chat
  • Auto close ticket after a certain timeframe. 
  • How many times the greeting message to be displayed to a contact.
  • You can set when to create a new ticket after the last message has not been replied to.
  • You can get the token API from the settings here.
  • You can set the keywords of the message for ignoring. For example, the keywords will be ignored when sending a message.

  • You can set the business hours and the break time here.
  • You can set the special holidays here too. 
  • You can add the greeting message for auto reply in the holidays too.

  • You can set the security here. 
    • Link Protection 
      • Disable Hyperlink - The link that sent by others can’t be clicked.
      • Mask Links - hides the real web address by showing your domain in the address bar while secretly forwarding visitors to another site.
    • Attachment Protection - Avoid user to download any files

  • Convert voice to text using AI models. 


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