3. Contacts

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1.3.1 How to Add Contacts

You can add contacts in two ways:

1. Manually: Click the green + Add Contact button to type in their details.
2. Import/Export: Import many contacts at once using a file, or download your contact list.
   
   

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2.3.2 Importing Contacts from a File

To upload a list of contacts:

1. Click the Import/Export button at the top-right.
2. Click Import contacts.
3. Choose how to handle duplicates:
   • Skip duplicates: Keep existing contacts and skip matching ones in the file.
   • Overwrite duplicates: Update existing contacts with the new info from the file.
4. Click Choose File to upload your CSV or Excel (.xls, .xlsx) file.
5. Tip: If you need a template, click the green Example file button to download a sample spreadsheet.

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3.3 Searching and Starting a Chat

• Search: Use the search bar at the top to type a contact's name or phone number.
• Start a Chat: Find the contact in the list, then click the Start WhatsApp ticket button under the Actions column. This opens a new chat with them.

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4.3.4 Editing Contact Info

1. Click the Pencil icon next to the contact you want to change.
2. Update their Name, Email, or Phone Number.
3. Note: You cannot edit group contacts.
4. Click the green Save button.

⚠️ Important (Country Code): Always put the country code first when adding or editing phone numbers.

• Example (Malaysia): start with 60 (like 60123456789).
• Do not put + in front.