3. Contacts

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1. How to Add Contacts

You can add contacts in two ways:

1. ManuallyThis: isClick the usergreen interface+ Add Contact button to managetype in their details.
2. Import/Export: Import many contacts onat once using a file, or download your contact list.
   
   

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2. Importing Contacts from a File

To upload a list of contacts:

1. Click the platform.Import/Export Youbutton mayat addthe contacttop-right.
2. Click by:
   Import contacts.
3. Choose how to handle duplicates:
   • IMPORTSkip / EXPORTduplicates: –Keep sync allexisting contacts and skip matching ones in the file.
   • Overwrite duplicates: Update existing contacts with the new info from the WhatsAppfile.
4. Click accountChoose File to thisupload webyour applicationCSV or exportExcel (.xls, .xlsx) file.
5. Tip: If you need a template, click the contact out.green 
2. AddExample file– manually add a contact using the user interface.


This is the user interfacebutton to manage contacts on the platform. You may add contact by:

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There is a import method, it is imported by file

You may download a sample importspreadsheet.

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3. fileSearching whenand clickedStarting ona Chat

• Search: Use the IMPORT FILE button.

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  • You may search forbar at the top to type a contactcontact's usingname or phone number.
  • Start a Chat: Find the “Search”contact function
  • Clicking onin the Startslist, then click the Start WhatsApp Ticketticket button onunder the ActionActions columncolumn. willThis launchopens a new chat with the contact.them.

  

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  4. Editing Contact Info

  1. Click the Pencil icon next to the contact you want to change.
  2. Update their Name, Email, or Phone Number.
  3. Note: You cannot edit group contacts.
  4. Click the green Save button.

  ⚠️ Important (Country Code): Always put the country code first when adding or editing phone numbers.

  • Example (Malaysia): start with 60 (like 60123456789).
  • Do not put + in front.
    
    

  

  
  

  

  
  

  You may add additional information to a contact by using the Edit function, the “pencil” icon. However, you can't edit the group contact.

  Alert : Please start with country code in front. Example , Malaysia : 60