2. Tickets

This is the user interface to view and interact with incoming chats. 

Tickets/chats are grouped into 2 major categories:

• INBOX – display all new and open tickets. Tickets are subdivided into below categories:
• • WORKING ON – open tickets that already have user attending to it.
    
    
  • PENDING– new incoming tickets that have not been assigned to any user.

  
  

  

  
  

  
  

• RESOLVED – display all tickets that are closed/resolved:
  
  

You may search the tickets (both open and closed) by keywords using the SEARCH function.