11. Permissions

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1. How to Create a Permission Group

1. Go to the Permissions tab.
2. Click the green + Add New Group Permission button in the top-right.

2. Choosing Permissions

In the Add New Permission Group popup:

1. Group Name: Enter a name for the group (e.g., Frontdesk).
2. Initial Permissions: Check the boxes for the actions this group is allowed to perform.
3. Click the green Create Group button.

3. Explaining the Permissions

Here are the permissions you can assign to a group:

	Permission Name		What Whatt it Allows
Contact View	View the contact list and contact details.
Contact Create	Add new contacts to the system.
Contact Edit	Edit or update contact information.
Contact Delete	Delete contacts from the contact list.
Connection View	View available system/WhatsApp connections.
Connection Edit	Edit connection settings.
Connection Delete	Delete connections.
Tickets Manager Show Same Queues In Working Tab	View tickets from the same queue in the Working On tab.
Tickets Manager Show Same Queues In Queue Tab	View tickets from the same queue in the Queue tab.
Report Log View	View system reports and activity logs.

4. Viewing Assigned Permissions

• Click the Down Arrow next to any permission group card to view its list of active permissions.
• Click on the down arrows to view the given permissions for this group.